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NHS trust numbers look wrong on CSC deal

25 November 2010   Sarah Bruce and Jon Hoeksma

The Department of Health may be renegotiating a £3 billion deal with CSC using inaccurate figures on how many NHS hospital trusts plan to take Lorenzo.

Officially reported figures, seen by EHI, strongly indicate that the vast majority of trusts in the North Midlands and East of England plan to take either Lorenzo or SystmOne electronic patient record software from local service provider CSC under the National Programme for IT in the NHS.

This apparently resolute commitment to Lorenzo stands despite of lengthy delays, significant reductions in functionality, and being offered the chance to take alternative electronic record systems outside NPfIT.

However, EHI’s analysis of its recent reporting of IT investments at local trusts throw significant doubt on the reliability of the figures, and suggest there may be a much lower take-up of Lorenzo in particular.

The news comes with the Department of Health thought to be on the brink of signing a new Memorandum of Understanding with CSC, covering future installations of the iSoft system. 

A new deal hinges on the numbers of NHS sites the DH can commit to taking the software.

Negotiations with CSC for a new deal delivering £500m in savings, reductions in product scope and numbers of sites have run for 18-months.

In March, trusts across the NME were sent correspondence telling them that the functionality of Lorenzo would be scaled back and asking them whether they would like to opt out of taking the system - or ‘get off the Lorenzo bus.’

EHI sent Freedom of Information requests to all six strategic health authorities across the NME requesting information on how many trusts in each region had confirmed their intent to deploy Lorenzo and also TPP’s SystmOne.

In response, NHS North West said that out of 60 responses, 56 trusts confirmed intent and only four had withdrawn. It declined to to name these trusts.

Yet EHI’s own recent coverage suggests that more than four trusts in the North West are actively pursuing EPR strategies that mean they will never take Lorenzo.

EHI estimates that at least seven but more likely 11 trusts in the North West are now actively pursuing alternative IT strategies.

Blackpool, Flyde and Wyre Hospitals NHS Foundation has just gone live with an Alert EPR. Wirral University Teaching Hospital NHS Foundation Trust is in the midst of a huge Cerner implementation.

And Wrightington, Wigan and Leigh NHS Foundation Trust recently committed to a new EPR from Cambio.

Together with the three above, EHI has reported that four more trusts in the North West no longer plan to take Lorenzo, taking the total to seven.

In September, EHI reported that Trafford Healthcare NHS Trust has opted out of Lorenzo.

In October EHI reported that NHS Wirral has dropped its implementation  and would go out to tender.

At the beginning of November, the IT lead for South Cumbria told an audience at eHealth Insider Live 2010 that NHS Cumbria was no longer committed.

Just a week ago, St Helen’s and Knowsley Hospital NHS Trust told EHI that having introduced electronic document management they are no longer committed to Lorenzo.

But the true figure of hospital trust opt outs is likely to be even higher. Four further acute trusts in the area - Alder Hey Children’s NHS Foundation Trust, Liverpool Women’s NHS Foundation Trust, Countess of Chester NHS Foundation Trust and Warrington and Halton Hospitals NHS Foundation Trust – all run Meditech.

They are not expected to switch to systems that offer reduced functionality. One source explained the big discrepancy with the SHA’s figure of four.

“It costs the trust nothing, and it’s politic to tell NHS Connecting for Health and the SHA that you may one day take Lorenzo; while quietly getting on with planning to do something else”.

The discrepancy suggests that many trusts may have told their SHA they intend to deploy Lorenzo to simply keep their options open, not fully appreciating they would be counted as a 100% committed as part of a binding new deal.

The remaining five SHAs refused to provide responses to the FOIs, citing commercial confidence on the grounds that negotiations between the DH and CSC are still ongoing.

The responses added that there was “potential to prejudice the commercial interest of one or other party to the negotiations by providing the requested information at this stage.”

If similar numbers to those offered by NHS North West were applied across the 230 trusts across the whole of the NME, only 16 trusts would withdraw from the programme.

But if the true figures are in line with EHI’s calculations for the North West, almost 70 trusts out of a total of 230 have already effectively opted out.

When asked whether this figure was accurate, a Department of Health spokesperson told EHI: "Current feedback from the NHS indicates that the majority of trusts across the North, Midlands and East of England remain committed to deploying Lorenzo once it has passed the verification testing underway at the early adopter sites."

EHI understands though that only a handful of absolutely firm commitments to take Lorenzo yet exist after the four early adopters.

A source close to one SHA said that there had been extensive discussions as to whether the information under the FOI should be disclosed.

The discussions had concluded that EHI would try to aggregate the data to find out how many trusts would opt out, and that this had the potential to affect company share prices.

Opinion and Analysis

Opinion and and Analysis - Stick with the programme

Opinion and Analysis - Look no vans


Related Articles:

3 News: Bacon questions Connelly on CSC deal | 8 December 2010
8 News: Lorenzo “not yet stable” says Connelly | 18 November 2010
2 News: Birmingham Women’s live with Lorenzo | 1 November 2010
13 News: NHS could still be penalised under NPfIT | 1 October 2010
10 News: Morecambe Bay creates stabilisation plan | 16 September 2010
19 News: Little change on LSP contracts: Connelly | 10 September 2010
1 News: NPfIT future is modular and locally-led | 9 September 2010
Last updated: 11 December 2010 10:10

© 2010 E-HEALTH-MEDIA LTD. ALL RIGHTS RESERVED.


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Is this looking beyond NPfIT?

ramajack 190 weeks ago

Just as I thought Christine Connelly had put a useful nail in the coffin of NPfIT (article - NHS must look beyond NPfIT - 17th Nov 2010) then this??? I wouldn't be suprised if the true level of support from trusts is even lower than alluded to in the article. Come on Christine release Health informatics from the miserable jail that is NPfIT... Give us back the ability to serve our clinicians using innovation, dynamism and professionalism. Do not feed this ageing bureaucratic white elephant any longer...


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ramajack
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so far as I can tell....

E. L. Wistey 190 weeks ago

...there appears to be a cosmic void between what is being done on our behalf and what we might actually want. Does anyone know what Lorenzo is for any more?


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Yes minister

just_instantiate 190 weeks ago

I suspect trusts are expressing full support for Lorenzo even where they've got no intention of implementing it. It's a matter of playing for time and keeping your head down.


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Trust me ...

Dave Kelsall 189 weeks ago

... Trusts really haven't had the chance to express their support for Lorenzo or otherwise since March!


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Nothing changes

Charles Gallagher 190 weeks ago

After all this time we still haven't learnt that we need to get cast iron demand from the trusts in order to determine the scope of any new contract with CSC.

The SHA's are on the way out and were never in a position IMHO to speak for the trusts anyway.

CSC will be smiling and I suspect the CfH team will be disbanded and long gone before the implications of this new MoU get unearthed. Does Mr Burns know whats going on?


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Crazy !

Guy Ins'Haynes 190 weeks ago

This is nuts. They should just sign and be dammed.


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Ring Fence

tombrooks 190 weeks ago

I guess to many Civil Servants 'ring fencing' the NHS budget translates as ring fencing the detail within it. Little chance of any rational change of direction for NHSIT then. Same old probability of several more wasted billions.

Saw Prof Ross Anderson in front of a Select Committee recently querying whether the Civil Service had sufficient competence at the top levels to undertaken major IT initiatives. The supplementary question is whether Ministers are savvy enough to seek sources of advice independently of their officials when huge question marks hang over major expenditure programmes such as IT in the NHS? What do your readers think?


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Prof Anderson raises the right question

morefedup 190 weeks ago

View this if you want to see what Prof Anderson was eluding to.

PAC select committe on govt use of consultants. This won't come as a surprise to anyone, but dynamite all the same.

view here

http://www.parliamentlive.tv/Main/Player.aspx?

meetingId=7015

uncorrected transcript of the session

tinyurl.com/2vob83k

Well done EHI for reporting this continuing nightmare that affects every taxpayer in this country


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Lorenzo - has anyone bothered to ask the Trusts?

Dave Kelsall 190 weeks ago

If I read this correctly, Trusts haven't been asked since March whether or not they are on or off the Lorenzo bus.

Since then, we've had an election, a new government, secret discussions with CSC which may or may not have changed the scope of functionality available and the DH seems to have moved from demanding Trusts use Lorenzo to saying they would prefer them to use it.

If anyone close to Ms Connelly reads this PLEASE suggest she clarifies with CSC and tell all Trusts in the NME area precisely what functionality Lorenzo will support, when it will be available and then ask all Trusts (and NOT their SHAs) whether the functionality and timescales for availability will meet their current and forecast business requirements. All this really ought to be done BEFORE anyone signs off any Memorandum of Understanding.

It would be useful to know what Lorenzo will cost Trusts after the LSP contract ends in 2016. Basic mathematics would suggest this figure will be directly proportional to the number of Trusts taking it as a "free good" over the next five years.


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