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NHS CB gets patient 'insight' via app

28 February 2013   Rebecca Todd

The Insight Dashboard, as captured on the NHS CB report

An ‘Insight Dashboard’ displaying patient experience data is being developed for use by the NHS Commissioning Board from April.

A paper being presented by national director of patients and information Tim Kelsey to an NHS CB meeting today says the dashboard will be available to the board on a monthly basis as an iPad application.

The dashboard will have two views – one based on data provided to the NHS about the experience of patients and another showing information on “conversations being had about the NHS."

It will provide a national overview with the ability to view individual organisations and incorporate as much near real-time data as possible, the report says.

The first view will include; information from NHS Choices on number of comments, responses and key issues; data from NHS 111 when available; friends and family test data; complaints data; staff survey friends and family test question; and patient survey data.

The second view will include data from NHS Choices, NHS 111, YouGov, Ipsos Mori and others.

It will cover; the volume of ‘conversations’; sentiment; trending topics; key words; and overall volume of comments by media type such as Twitter or mainstream news.

Different dashboards will be developed for care settings such as acute, mental health or primary care.

The paper says a huge number of online conversations about the NHS are taking place on the web and on social media, but not being measured by the NHS CB.

Each month approximately 500,000 unique online comments are made about the NHS, but the board is engaging in very few of these conversations

“The NHS engaging in these conversations will be hugely beneficial for patient experience and more broadly the reputation of the NHS,” it says.

The paper explains that it is possible to setup reports on any topic, from the NHS in general to individual events such as the Francis Report on the scandal at Mid Staffordshire NHS Foundation Trust, and these will be made available to the NHS CB via the dashboard.

The app will be incorporated into the 'Integrated Intelligence Tool', also being developed by the NHS CB.

This tool will be a portal for a set of indicators against which the NHS CB will judge how it is performing as a commissioner.

The paper being presented today also talks about the readiness of clinical commissioning groups to deliver on the requirement to use insight data from patients and the public to shape the commissioning and planning of services.

It says that most clinical commissioning groups have solid arrangements in respect of patient insight in place before they assume their full powers on 1 April.

However, about ten CCGs are likely to be authorised with conditions relating to patient insight.


Related Articles:

43 News: Patient coding with a twist | 25 February 2013
3 Insight: Power to the people | 5 February 2013
4 News: National feedback system needed | 6 February 2013
8 News: New patient platform to kickstart SMEs | 5 December 2012
Last updated: 13 March 2013 10:18

© 2013 EHealth Media.


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effecting the patient representive

Mary E Hoult 76 weeks ago

I do wonder how all this will work for the patient reps who raise concerns on behalf of patients who are unable or afraid to do so for themselves?It makes me worried that these volunteers will suffer during their own pathways of care.


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This is about using tools like BigQuery

timbenson 76 weeks ago

Today I saw a cool presentation by PA of how they have used Google's BigQuery to interrogate billions of lines of anonymised NHS data from the NHS IC. These tools are incredibly quick and powerful if you have a specific problem to solve; there is no reason why patients should not have full access to them. The days of restricting access to data to a small priesthood of ordained informaticians will not return. Hopefully the Caldicott2 report will sort the remaining information governance issues.


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re: This is about using tools like BigQuery

mrtablet 76 weeks ago

Tim (B)

Please don't set Mr Kelsey off on the 'Big Data' path - he's already set an unprecedented record for IT buzzword bingo.

In the NHS it's garbage in garbage out.

The reality is that NHS Secondary Care has little useful 'small data' i.e. what treatments, investigations, interventions, consultations etc are delivered to individual patients. There is no real time personal electronic record in NHS secondary care.

Instead post-hoc abstractions captured in parallel spreadsheet universe are collected for arcane dataset related purposes - too late, too gamed and too inaccurate to have any value to clinicians.

Nothing less than a real time individual record can satisfy practical Real World management requirements like accurate cost capture, stock control etc either.

This story above is shameful - Tim Kelsey agonises about '500,000 unique online comments.. made about the NHS, but the board is engaging in very few of these conversations'.

Perhaps if the NHS engaged patients who aren't being kept adequately fed, watered and clean on their wards they would have to worry less about how they are trending on Twitter.

Please Mr Kelsey play with your toys in your own time and your own money.


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Quite right

Daniel Defoe 76 weeks ago

I had to log on just to say "hear, hear", and especially in relation to penultimate paragraph.


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Information overload ?

Steve Fuller 77 weeks ago

One wonders how they will react to some of the vitriolic tweets - assume they will ignore and hope they go away :-) Also will they monitor comments from here?


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