TrakCare improves healthcare delivery co-ordination in Victoria, Australia

In the Australian State of Victoria, a A$360m project called HealthSMART is under way to refresh and replace existing information and communication technology across the Victorian health system.

The goal of Victoria’s Whole of Health ICT strategy, which runs from 2009 to 2013, is to create an integrated statewide information system that will improve healthcare quality, efficiency, and outcomes for a population of over 5m.

As part of the project, the Victorian Department of Human Services selected TrakCare to be implemented by community health agencies throughout the state, after the system was evaluated by a panel of more than 150 healthcare professionals.

One of the Department of Human Services’ key requirements was for the community health information solution to integrate with Victoria’s statewide healthcare integration architecture. TrakCare meets this requirement with its powerful embedded integration technology.

The TrakCare solution provides community healthcare professionals with fingertip access to client information. This supports improved coordination between agencies, more efficient delivery of services, and better health outcomes for the residents of Victoria.

Benefits enjoyed by the agencies that have already deployed TrakCare include efficiency gains, improved patient experience, and better resource allocation to meet current and future community health needs.

In the future, additional benefits should include improved healthcare outcomes through preventative health initiatives and information sharing throughout the Victorian health system.

“We achieved those business benefits and benefits for clients very early on,” said Clare Amies, chief executive officer of Western Region Health Center, the first agency to implement TrakCare under HealthSMART, with 13 different sites around inner and outer Melbourne. “TrakCare is already leading to efficiency gains, with improved coordination of resources.”

Amies told the iTWire service that benefits had included patients only having to register once for each service, regardless of how many of Western Region Health Centre’s 13 sites they visited. Professionals can also care health and treatment plans with each other, with the patient’s permission. The TrackCare software is due to be rolled out to 12 sites this year.

To find out more about InterSystems and the technology behind these applications, join us at the InterSystems UK Symposium, 22nd September ’09, Twickenham Stadium. For further information about this feature or any other matters please contact Alison Singleton on 01753 829 670.