I'm Roxanne Asadi, Project Manager at NHS Choices. I am working on a study for the Department of Health looking into the feasibility of allowing patients to feed back on their care via their on-line medical record. We are focusing on understanding the challenges involved both from a technical viewpoint as well as from the perspective of the market, users, clinicians and other stakeholders.
• Would it be possible to integrate a way of patient commenting through current Electronic Records?
• Do you see any barriers to doing this?
• Is there an appetite for broadening the ways we can leave feedback?
• Are you a system supplier of Electronic Records that would like to get involved?
I'd love to hear your thoughts on the topic if you're a system supplier, clinician, practice manager or wider stakeholder body or of course, a patient...
I am a Patient with an interest in Patient Access to Records and have had input into Summary Care records and Healthspace, whilst I believe that our young people will come to expect EHRs and access to them in one form or another I have yet to find a surging upswelling of demand for access to their records bursting up from the average patient as opposed to that from the usual suspects, it will be a long process to persuade the average patient that they really really really want and need access to their records on a routine basis as opposed to the occasional as and when there is a need eg for Insurance purposes etc. However, we must persevere in our crusade.
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If it was part of a wider interactive service it could have mileage e.g. if you went online, booked your appointment re ordered your medicine and then 'rated' your care.
All NHS providers already seek patient views on satisfaction but the perspective can sometimes be a little biased towards unhappy - after all how often do people put a great review on ebay as opposed to a complaint? giving people the opportunity to do this as part of their care process may give us a much better understanding of how we are doing.
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